Eliciting an Enhancive Maintenance Model in Three Organisations in Ghana

To continuously meet the changing needs of the customers, organisations follow their own enhancive maintenance process models. Unfortunately, these models are not easily available to the academic world. In this paper, we study enhancive maintenance in three organisations in Ghana. Our goal is to explore information about the initial phases of the enhancive maintenance process and put them into a process model. Our model makes provision for process phases, their activities, roles, and data needed for managing enhancements. Although the primary goal of this paper is to elicit an enhancive maintenance model, we do not deny that it also provides the information on the state of enhancive maintenance practice in one developing country - Ghana