Application of Fuzzy ANP in Assessing Knowledge Management Performance

Author

Sun, Chun-ling ; Bi, Ran

Author_Institution

Dept. of Manage., Tianjin Univ. of Technol., Tianjin

Volume

2

fYear

2008

fDate

19-19 Dec. 2008

Firstpage

67

Lastpage

70

Abstract

Knowledge management is a critical process in organizations. There may be dependence and feedback among factors of knowledge management performance assessment. In this study, analytic network process (ANP) was adopted to model a multi-criteria knowledge management performance assessment system with dependence and feedback. Due to complexity in assessing knowledge management performance, it is difficult for decision-makers to provide exact numerical values for the factors. Therefore, a fuzzy ANP method was taken to calculate the weights of each factor of the model, which can solve problems in an uncertain condition effectively.

Keywords

decision making; fuzzy set theory; knowledge management; organisational aspects; analytic network process; decision making; fuzzy ANP; knowledge management; organizations; performance assessment; Bismuth; Data envelopment analysis; Feedback; Information management; Knowledge management; Performance analysis; Radio access networks; Seminars; Sun; Technology management; analytic network process (ANP); fuzzy; knowledge management; performance assessment;

fLanguage

English

Publisher

ieee

Conference_Titel

Business and Information Management, 2008. ISBIM '08. International Seminar on

Conference_Location

Wuhan

Print_ISBN

978-0-7695-3560-9

Type

conf

DOI

10.1109/ISBIM.2008.147

Filename

5116423