Methodology to evaluate and improve the QoS ICT networks in the healthcare service

Author

Oddershede, A. ; Carrasco, R.

Author_Institution

Ind. Eng. Dept., Univ. of Santiago of Chile, Santiago, Chile

fYear

2010

fDate

21-23 July 2010

Firstpage

871

Lastpage

875

Abstract

This paper presents a methodology to analyze and evaluate the support of quality of service (QoS) of information and communication technology (ICT) system in healthcare service. The user interface perception and resources for ICT network support are investigated through a case study for Chilean hospitals. The integration of the multi-criterial decision making approach using the Analytic Hierarchical Process (AHP) with modelling and simulation through Optimization Network Engineering Tool (OPNET) platform permitted to characterize main ICT user and identify applications priority to examine network behaviour and evaluation.

Keywords

decision making; health care; information technology; optimisation; performance evaluation; quality of service; user interfaces; Chilean hospitals; ICT network support; QoS ICT networks; analytic hierarchical process; healthcare service; information and communication technology; multicriterial decision making; network behaviour; network evaluation; optimization network engineering tool; quality of service; user interface perception; Analytical models; Availability; Databases; Hospitals; Quality of service; AHP; ICT network; QoS; healthcare service;

fLanguage

English

Publisher

ieee

Conference_Titel

Communication Systems Networks and Digital Signal Processing (CSNDSP), 2010 7th International Symposium on

Conference_Location

Newcastle upon Tyne

Print_ISBN

978-1-4244-8858-2

Electronic_ISBN

978-1-86135-369-6

Type

conf

Filename

5580299