DocumentCode
2264343
Title
Change Risk Expert: Leveraging advanced classification and risk management techniques for systematic change failure reduction
Author
Güven, Sinem ; Barbu, Catalin Mihai ; Husemann, Dirk ; Wiesmann, Dorothea
Author_Institution
IBM T. J. Watson Res. Center, Hawthorne, NJ, USA
fYear
2012
fDate
16-20 April 2012
Firstpage
795
Lastpage
809
Abstract
This application track paper describes the Change Risk Expert (CRE) tool, which is designed to help reduce change failure rates. CRE assists Change Requesters to adequately plan changes by semi- automatically classifying change tickets, by informing about past failure rates and reasons, by systematically managing change risks, and by providing standard change implementation plans.
Keywords
management of change; pattern classification; risk management; system recovery; CRE; change requesters; change risk expert tool; change risk management techniques; change ticket classification; classification management techniques; failure rates; failure reasons; standard change implementation plans; systematic change failure reduction; Best practices; Computer bugs; Context; Planning; Real time systems; Risk management; Standards;
fLanguage
English
Publisher
ieee
Conference_Titel
Network Operations and Management Symposium (NOMS), 2012 IEEE
Conference_Location
Maui, HI
ISSN
1542-1201
Print_ISBN
978-1-4673-0267-8
Electronic_ISBN
1542-1201
Type
conf
DOI
10.1109/NOMS.2012.6211995
Filename
6211995
Link To Document