Improving Service Matching in M-Government with Soft Technologies

The advances in mobile and wireless technologies enable cost effective usage of e-government services. The case of e-government and m-government in Macedonia is outlined and discussed. The latest findings from the developed platform in the M-GOV projects are presented. The M-GOV platform is based on simple ideas that together provide architecture with high level of flexibility and low levels of technological requirements. The architecture is designed to scale, both from a technical and a financial perspective and to be applicable to integration scenarios from small agency scenarios through to large administration scenarios. The M-GOV architecture is formed of three major components: citizens access devices, service discovery directory and the collection of public electronic services from various sources. The built-in M-GOV ontology is discussed. The selection and composition of services based on predefined graphs of belonging is presented. Some results concerning service discovery, composition and consumption of services are outlined.