• DocumentCode
    2334143
  • Title

    Research on Influencing Factors of Front-Line Salespeople´s Empowerment Readiness

  • Author

    Xu, Zhengliang ; Pei, Yilei ; Su, Yong ; Li, Tianjiao

  • Author_Institution
    Sch. of Manage., Jilin Univ., Changchun
  • fYear
    2008
  • fDate
    20-20 Nov. 2008
  • Firstpage
    620
  • Lastpage
    624
  • Abstract
    With the advent of the knowledge-based economy, the enterprise´s management philosophy advances with the times as the environment constantly changes. As market competition continues to intensify, marketing activities are enlarging and customer demand is increasingly growing and diversifying. More and more enterprises have empowered their own front-line salespeople. And managers in enterprises are more concerned with the issues which employees in enterprises suit to be empowered and which factors will influence employee empowerment readiness. This paper proposes the definition of front-line salespeople´s empowerment readiness, analyzes influencing factors of front-line salespeople´s empowerment readiness, discusses the effect mechanism of influencing factors of front-line salespeople´s empowerment readiness, finally, and puts forward some suggestions to enhance front-line salespeople´s empowerment readiness from the perspective of human resource management practice.
  • Keywords
    consumer behaviour; knowledge management; personnel; customer demand; enterprise management philosophy; front-line salespeople empowerment readiness; human resource management; knowledge-based economy; market competition; marketing activity; Engineering management; Environmental management; Human resource management; Information management; Information technology; Knowledge engineering; Knowledge management; Logic arrays; Seminars; Technology management; empowerment readiness; front-line salespeople; influencing factors;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Future Information Technology and Management Engineering, 2008. FITME '08. International Seminar on
  • Conference_Location
    Leicestershire, United Kingdom
  • Print_ISBN
    978-0-7695-3480-0
  • Type

    conf

  • DOI
    10.1109/FITME.2008.48
  • Filename
    4746571