Modeling an E-Government Portal of Tourism Industry Using Two Level Factorial Design

Usability of the e-government portal is a crucial factor that should be considered for improving efficiency in services to citizens. In this study a factorial design model is provided as a guideline in developing e-government portal. The quality of portals´ usability lies on identifying user requirements and evaluation techniques. By designing an experiment crucial factors are identified and based of them a new framework is proposed for tourism portal in Malaysia. This paper determines the main effects of these factors on user satisfaction. By this method the quality of user interface will be improved during implementation. The successful implementation and evaluation of portal provides useful contribution about modeling, analyzing and designing using UML with rational unified process. Besides, this paper proposes and designs a focus search engine. The result of this study can help to governmental companies to view the frameworks of existing websites to provide a convenient service for users.