E-Government and Network Technologies: Does Bureaucratic Red Tape Inhibit, Promote or Fall Victim to Intranet Technology Implementation?

This paper examines the relationship between excessive bureaucratization and implementation of intranet technology in state health and human service agencies. Findings show that different structural, communication and cultural factors are important to the three stages to technological change examined: adoption, development, and reliance. Red tape is negatively associated with information quality at the development stage, while information quality is a contributor to the extent organizations rely on intranets. The identification of red tape as a "bottle neck" provides nuanced understanding of the role excessive bureaucratization plays in the process of technological change in public organizations.