User Evaluations Service Quality on E-Tax Filing Satisfaction within the Public Sector

Author

Chumsombat, Nakanya

Author_Institution

Assumption Univ., Bangkok, Thailand

fYear

2014

fDate

19-21 Dec. 2014

Firstpage

930

Lastpage

935

Abstract

The purpose of this research is to investigate the factors influencing satisfaction on e-tax filing (e-Revenue) of SMEs in Thailand. The data were collected from 415 respondents using the service. The website service quality dimensions in this study consist of information quality, system quality and service quality. The related hypotheses were tested using structural equation modeling. The researcher found that information quality, system quality in terms of functionality, system quality in terms of usefulness and service quality have a positive significant relationship with user´s satisfaction on e-tax filing of SMEs.

Keywords

Web sites; government data processing; public administration; small-to-medium enterprises; statistical analysis; tax preparation; SME; Thailand; Web site service quality dimension; e-tax filing satisfaction; information quality; public sector; small and medium enterprises; structural equation modeling; system quality; user evaluation service quality; Aging; Electronic government; Equations; Mathematical model; Reliability; Standards; e-tax filing satisfaction; information quality; service quality; system quality;

fLanguage

English

Publisher

ieee

Conference_Titel

Computational Science and Engineering (CSE), 2014 IEEE 17th International Conference on

Conference_Location

Chengdu

Print_ISBN

978-1-4799-7980-6

Type

conf

DOI

10.1109/CSE.2014.187

Filename

7023697