An agent-based architecture for knowledge management in context-aware business processes

The main knowledge management challenges are to capture, store and reuse contextual knowledge generated during interactions that occur daily in an organization. In this paper, we propose an activity context-aware architecture to support knowledge management in working processes. The required features for this architecture are processing, reasoning and sharing contextual knowledge involving information about activities performed. We also present results from evaluation of our proposal — A-CoBrA — for a specific domain.