Enhancing customer satisfaction and operational excellence by deploying an integrated distribution management system (IDMS) at Stedin

Author

Kruithoff, Marko ; Matthijssen, Richard ; Jayantilal, Avnaesh ; Chanzy, Emmanuel

Author_Institution

Stedin B.V., Rotterdam, Netherlands

fYear

213

fDate

10-13 June 213

Firstpage

1

Lastpage

4

Abstract

Electric distribution utilities are continuously investigating opportunities and solutions to enhance customer satisfaction, and reduce operational costs whilst supplying electricity reliably and securely. To accomplish this, distribution utilities have been investing in making their distribution grids smarter with new hardware technology and software platforms, while also re-engineering core operational business processes for improved efficiency. This paper will address distribution operational challenges and technology solutions being deployed at Stedin in the Netherlands. The paper will also describe some of the organizational challenges and potential solutions in deploying smart grid technologies.

Keywords

cost reduction; customer satisfaction; power distribution economics; power distribution reliability; power system management; power system security; power utilisation; smart power grids; IDMS; Netherlands; Stedin; customer satisfaction; electric distribution utility; electricity supply reliability; electricity supply security; integrated distribution management system; operational cost reduction; smart distribution grid technology;

fLanguage

English

Publisher

iet

Conference_Titel

Electricity Distribution (CIRED 2013), 22nd International Conference and Exhibition on

Conference_Location

Stockholm

Electronic_ISBN

978-1-84919-732-8

Type

conf

DOI

10.1049/cp.2013.0727

Filename

6683330