Research on fuzzy comprehensive evaluation of user experience

Author

Liu, Wei ; Huang, Daoli ; Zhang, Yan

Author_Institution

Sch. of Autom., Beijing Univ. of Post Technol., Beijing, China

fYear

2010

fDate

28-30 Nov. 2010

Firstpage

122

Lastpage

125

Abstract

A fuzzy comprehensive evaluation method of user experience is proposed to the problem on user experience quality which is difficult to accurately evaluate on the E-commerce web using. Firstly, being accordance with usability testing theory and the analysis of the user experience elements on E-commerce web using process, a evaluation index architecture is structured with views including human-computer interactive´ , users´ and experts´ view. Then Analytic hierarchy process is used for weighting evaluated factors and the evaluation result is fuzzed. Finally an example is give to indicate that the evaluated model is effective to evaluate the quality of user experience on the E-commerce web using.

Keywords

Internet; decision making; electronic commerce; fuzzy set theory; human computer interaction; analytic hierarchy process; e-commerce; evaluation index architecture; fuzzy comprehensive evaluation; human-computer interaction; usability testing theory; user experience quality; web using; Business; Computers; Indexes; Psychology; Security; Testing; Usability; AHP; E-commerce Web; Example; Fuzzy Comprehensive Evaluation; User Experience Model;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Computing and Telecommunications (YC-ICT), 2010 IEEE Youth Conference on

Conference_Location

Beijing

Print_ISBN

978-1-4244-8883-4

Type

conf

DOI

10.1109/YCICT.2010.5713060

Filename

5713060