Planning of an Agro Call Center and impact on agricultural growth

Knowledge gap among the rural poor farmers is one of the key constraints to the growth of the overall agricultural sector of Bangladesh. To overcome the above key constraint, Information and Communication Technology (ICT) can be synthesized with the Agricultural Technology directly through establishing the modern “Agro Call Center”. But herein Bangladesh no such professional Call Center is available or existing that has got comprehensive understanding of the processes and neither has the expertise to run/manage this sort of operation. As such we have decided to design and deploy the total IT infrastructure and provide technical supports for developing such a Call Center on our own initiative and through it develop linkages with the agricultural scientists, research institutes and professionals. This paper focuses on the required IT infrastructure, technical design, and total admin assessment to establish an “Agro Call Center”.