Intelligent model of continuous improvement mechanisms scope of QMS

This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including all monitoring parameters. This idea is justified by the difficulties incurred by the organizations to establish a continuous improvement´s system based on the objectives and the process approach. In addition, the guidelines defined by the FDX 50-174 part published by AFNOR to assess the QMS effectiveness, still guides defining the assessment criteria and progress levels. Indeed, to facilitate the continuous improvement system´s integration, we propose a new methodology based on a broad range of monitoring tools (functional and operational indicators, audits, quality control, customer satisfaction) and including the requirements of the process and the system approach.