Process improvements in distributed computing support in a large corporate environment

Author

Richerson, Michael E.

Author_Institution

Boeing Inf. & Support Services, Wichita, KS, USA

fYear

1996

fDate

18-20 Aug 1996

Firstpage

533

Lastpage

534

Abstract

The paper describes process improvements made in supporting computer workstations in a large corporate environment. Over 10000 computer workstations are supported. Many are in engineering organizations, but workstations in manufacturing and business management organizations are also supported. A central support function was restructured to provide support in geographic zones. Other issues addressed include downsizing, product changes, increasingly more complex technology and new company initiatives

Keywords

business data processing; engineering workstations; executive workstations; local area networks; manufacturing data processing; technical support services; workstations; business management organizations; central support function; company initiatives; computer workstation support; distributed computing support; downsizing; engineering organizations; geographic zones; large corporate environment; manufacturing organizations; process improvements; product changes; Companies; Distributed computing; Economies of scale; Engineering management; Manufacturing; Network servers; Pain; Scheduling; Telephony; Workstations;

fLanguage

English

Publisher

ieee

Conference_Titel

Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on

Conference_Location

Vancouver, BC

Print_ISBN

0-7803-3552-X

Type

conf

DOI

10.1109/IEMC.1996.547874

Filename

547874