Portal Implementation Issues: A Case Study

Rapid changes in the Internet technology can urge significant challenges in the business of any organization. Portals have the potential to develop the performance of any organization in terms of productivity and business process efficiency. However, implementing portals can make a negative significant change to the organization. Portal implementations therefore require a significant amount of resources, assets and understanding to invest. New services are always required to make the portal more effective and valuable according to the organization´s need and employees moral. In this paper we have addressed some critical issues regarding the portal implementation. In our new framework of portal implementation we have taken some critical success factors in consideration. Our planned framework is adapted from both practical and theoretical frameworks to covers the service delivery as well as the overall portal implementation.