Eliminating emergency department wait by BPR implementation

Escalating cost in health care industry and increasing demand of patients´ satisfaction triggers hospitals in general to improve their performance. Emergency department is an important area where hospital management needs to increase its efficiency. This is due to the emergency nature of the patients and also the position of emergency department as the biggest contribution to the hospital admission. One way to yield higher efficiency is by applying business process reengineering (BPR) which focuses on understanding the current processes before proposing relevant changes. This paper discusses a case study conducted at a Singaporean Hospital and investigates deeper on the current situation including characteristics of emergency department.