Performance indicators: A mobile solution to identify legacies in mega events

Author

Garay, Jorge R. B. ; Calixto, Gustavo M. ; De Oliveira, Alexandre M. ; Zuffo, Marcelo K.

Author_Institution

Interdiscipl. Center in Interactive Technol. - CITI - USP, Univ. of Sao Paulo, Sao Paulo, Brazil

fYear

2014

fDate

7-10 Sept. 2014

Firstpage

245

Lastpage

248

Abstract

This paper presents a user-centered mobile solution to evaluate the performance and success of the service´s infrastructure at the level of Urban Mobility, Tourism, Airports (Air Transport), Stadium (Arenas) and security in mega events. This infrastructure is noted from the perspective of legacies and its impact is evaluated through a collaborative process between the KPI, as a tool installed on each mobile device, and the end user. This project is financed by the National Council for Scientific and Technological Development (CNPq) and aims to identify the relation between the values of investments applied to 2014 FIFA World CUP and the dimension of the resulting legacies.

Keywords

mobile computing; sport; 2014 FIFA World Cup; CNPq; KPI; National Council for Scientific and Technological Development; air transport; key performance indicators; legacy identification; mega events; mega sporting events security; tourism; urban mobility; user-centered mobile solution; Airports; Cities and towns; Investment; Mobile communication; Mobile handsets; Performance evaluation; Security; KPI; Legacy; Mega Events; Mobile Solution; Services Quality;

fLanguage

English

Publisher

ieee

Conference_Titel

Consumer Electronics ??? Berlin (ICCE-Berlin), 2014 IEEE Fourth International Conference on

Conference_Location

Berlin

Type

conf

DOI

10.1109/ICCE-Berlin.2014.7034324

Filename

7034324