DocumentCode
2626721
Title
Quality improvement-the Six Sigma way
Author
Murugappan, Mala ; Keeni, Gargi
Author_Institution
Tata Consultancy Services, Hyderabad, India
fYear
2000
fDate
2000
Firstpage
248
Lastpage
257
Abstract
Six Sigma provides an effective mechanism to focus on customer requirements, through the improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS-GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on-time delivery, product quality and in-process quality. This paper describes the application of the Six Sigma methodology, comprising the five phases Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained
Keywords
consultancies; project management; quality management; software development management; software process improvement; software quality; Global Engineering Development Center; Six Sigma methodology; Tata Consultancy Services; customer requirements; in-process quality; on-time delivery; process quality improvement; product quality; project phases; Belts; Companies; Data engineering; Design engineering; Engineering management; Finite element methods; Phase measurement; Productivity; Programming; Six sigma;
fLanguage
English
Publisher
ieee
Conference_Titel
Quality Software, 2000. Proceedings. First Asia-Pacific Conference on
Conference_Location
Hong Kong
Print_ISBN
0-7695-0825-1
Type
conf
DOI
10.1109/APAQ.2000.883798
Filename
883798
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