An Approach to Improve the Empathy of Text Interactions in Collaborative Systems

Author

Júnior, Methanias Colaço ; de Souza, J.G. ; Gonçalves, Carlos Alberto

Author_Institution

Dept. de Comput., Univ. Fed. de Sergipe, São Cristóvão, Brazil

fYear

2012

fDate

15-18 Oct. 2012

Firstpage

11

Lastpage

15

Abstract

In general, research on the effects of computer-mediation on collaborative work has concentrated mainly on social-psychological factors such as deindividuation, attitude polarization, social presence and politeness tactics. A new approach for that is the use of NeuroLinguistic theory to determine what is the Preferred Representational cognitive System (PRS) of collaborators. Internal mental processes such as problem solving, memory, and language consist of visual, auditory and kinesthetic representations. An important question on this matter is: Classify the representation most used (PRS) on moment of the text interactions can increase empathy? This position paper presents a psychometrically-based neurolinguistic proposal to enhance the empathy in the Computer-Mediated Communication.

Keywords

cognition; computer mediated communication; data mining; groupware; pattern classification; text analysis; attitude polarization; auditory representation; collaborative system; computer-mediation; empathy improvement; internal mental process; kinesthetic representation; neurolinguistic theory; politeness tactics; preferred representational cognitive system; problem solving; psychometrically-based neurolinguistic proposal; social presence; social-psychological factor; text interaction; text mining; visual representation; Collaboration; Computer mediated communication; Education; Image resolution; Psychology; Software; Visualization; Computer-Mediated Communication; Psychological Patterns; Text Mining;

fLanguage

English

Publisher

ieee

Conference_Titel

Collaborative Systems (SBSC), 2012 Brazilian Symposium on

Conference_Location

Sao Paulo

Print_ISBN

978-1-4673-4696-2

Type

conf

DOI

10.1109/SBSC.2012.17

Filename

6391726