Context-Aware QoE Modelling, Measurement, and Prediction in Mobile Computing Systems

Quality of Experience (QoE) as an aggregate of Quality of Service (QoS) and human user-related metrics will be the key success factor for current and future mobile computing systems. QoE measurement and prediction are complex tasks as they may involve a large parameter space such as location, delay, jitter, packet loss, and user satisfaction just to name a few. These tasks necessitate the development of practical context-aware QoE models that efficiently determine relationships between user context and QoE parameters. In this paper, we propose, develop, and validate a novel decision-theoretic approach called CaQoEM for QoE modelling, measurement, and prediction. We address the challenge of QoE measurement and prediction where each QoE parameter can be measured on a different scale and may involve different units of measurement. CaQoEM is context-aware and uses Bayesian networks and utility theory to measure and predict users´ QoE under uncertainty. We validate CaQoEM using extensive experimentation, user studies and simulations. The results soundly demonstrate that CaQoEM correctly measures range-defined QoE using a bipolar scale. For QoE prediction, an overall accuracy of 98.93% was achieved using 10-fold cross validation in multiple diverse network conditions such as vertical handoffs, wireless signal fading and wireless network congestion.