DocumentCode
2688710
Title
The study of relationship among organizational cultural, interaction and hotel service innovation
Author
Yuwei
Author_Institution
Univ. of Finance, Jinan, China
fYear
2009
fDate
8-10 June 2009
Firstpage
528
Lastpage
531
Abstract
Hotel service innovation is different from product innovation and the source of service innovation is vaguer. The dimensions of organization culture such as collectivism, power distance and uncertainty avoid can all affect the interaction within the organization, and they have an impact on service innovation. Therefore, managers in the organization must create ldquoinnovation-friendlyrdquo atmosphere to benefit service innovation.
Keywords
hotel industry; innovation management; from product innovation; organization culture; service innovation; Atmosphere; Cultural differences; Decision making; Energy management; Innovation management; Manufacturing; Personnel; Psychology; Technological innovation; Uncertainty; organizational culture; service innovation; social interaction; task interaction;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location
Xiamen
Print_ISBN
978-1-4244-3661-3
Electronic_ISBN
978-1-4244-3662-0
Type
conf
DOI
10.1109/ICSSSM.2009.5174940
Filename
5174940
Link To Document