Research on the knowledge management model of knowledge-intensive based services

Author

Wen Dai ; Yingchun Song

Author_Institution

Sch. of Manage., Hubei Univ. of Technol., Wuahan, China

fYear

2009

fDate

8-10 June 2009

Firstpage

570

Lastpage

574

Abstract

On the base recognizing of knowledge management characteristics of the knowledge intensive based services (KIBS), the paper discusses the knowledge management two-dimensional structure of the KIBS. The finding suggests the knowledge management of the KIBS has the synthesized attributes combination of human resources and technology. It is distinct from the knowledge management of manufacturing enterprises and general services. The study indicates that the knowledge management model of the KIBS can promote the sharing and interaction of the knowledge and improve the competition of the KIBS through codification mode and personalization mode.

Keywords

human resource management; knowledge management; human resources; knowledge management model; knowledge-intensive based services; manufacturing enterprises; Advertising; Communication industry; Computer industry; Finance; Insurance; Knowledge management; Manufacturing industries; Production; Technological innovation; Technology management; Knowledge Management; Knowledge Management Model; Knowledge-Intensive Based Services (KIBS); knowledge Management Structure;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on

Conference_Location

Xiamen

Print_ISBN

978-1-4244-3661-3

Electronic_ISBN

978-1-4244-3662-0

Type

conf

DOI

10.1109/ICSSSM.2009.5174948

Filename

5174948