Multiple perspectives criteria of Open Source Software appropriation: A case study of a city council

Adoption of new technology such as Open Source Software (OSS) is an important issue in organizations. Despite many claimed benefits, implementing OSS can be challenging. This paper describes a case study of a City Council in Malaysia that was migrating to Open Source based applications. It presents an integrated framework that allows the researcher to understand the multiple perspectives that influence appropriation of OSS in each level of the process. This understanding will assist in effective implementation decisions and lead to a more effective use of OSS.