New Index for Social Impact Assessment of ICT Services

Author

Tsuda, Masayuki ; Takahashi, Kazue I. ; Hara, Minako ; Nemoto, Yasue ; Nakamura, Jiro ; Nishi, Shiro ; Takaoka, Mika

Author_Institution

NTT Corp., Atsugi

fYear

2007

fDate

7-10 May 2007

Firstpage

16

Lastpage

18

Abstract

A new index is developed for evaluating the contribution of ICT services to the realization of a sustainability society. This new index, named the gross social feel-good (GSF) index", allows us to evaluate both the positive and negative effects of ICT services in terms of their environmental, social and economic influences. In addition, the GSF index includes a happiness index that indicates people\´s feelings with ICT services. We proposed a method for evaluating the happiness index that is based on the results of questionnaires about the necessity, usability and impression of ICT services.

Keywords

economic indicators; social aspects of automation; ICT service; gross social feel-good index; happiness index evaluation; social impact assessment; sustainability society; Communications technology; Costs; Environmental economics; Health and safety; Power generation economics; Societies; Transportation; Usability; ICT service; Index; Social impact assessment;

fLanguage

English

Publisher

ieee

Conference_Titel

Electronics & the Environment, Proceedings of the 2007 IEEE International Symposium on

Conference_Location

Orlando, FL

ISSN

1095-2020

Print_ISBN

1-4244-0861-X

Type

conf

DOI

10.1109/ISEE.2007.369094

Filename

4222848