Key Issues for the Quality Assessment of Mobile Commerce Services

User considerations are the major factor for the proliferation and increased acceptance of mobile commerce applications. Therefore, mobile service quality is influenced by the service provider´s awareness and readiness to fulfill user expectations. This paper suggests an approach for assessing the qualitative parameters that characterize electronic services provided through mobile devices. It is based on a scheme that divides mobile services according to mobile user requirements and adapts quality criteria that we have proposed in the electronic service context. Our approach has taken into consideration the constraints of current technologies for the mobile Internet. The aim is to provide practical insights, capable to drive effectively the delivery of mobile service quality.