Service valuation in business and IT alignment: with a case study in banking in China

In business and IT alignment, the implementation of IT is determined by business objectives and its services. In order to help organizations invest wisely in IT and makes the best use of the current facilities, this paper aims to deliver a method for assessing the value of service in business and IT Alignment. The method provides specific guideline in service evaluation process and assesses value based on the perspectives of stakeholders. This study is carried out under Business Aligned IT Strategy (BAITS) architecture and extends the original valuation framing method, which is also considered as a contribution to the organizational semiotics. Finally, the paper validates the approach by involving a case study in banking in China.