Designing Support Systems for Applications Outsourcing

Author

Hawryszkiewycz, I.T.

Author_Institution

Dept. of Inf. Syst., Univ. of Technol., Sydney, NSW

fYear

2008

fDate

21-24 July 2008

Firstpage

323

Lastpage

328

Abstract

The paper describes ways to support outsourcing arrangements using collaborative technologies. It identifies outsourcing falling into the general class of socio-technical systems. It then suggests any supporting systems must emphasize both the social arrangements as well as any functionality needed to carry out the outsourcing goal. At the same time they should provide the dynamic capability to change the arrangements if needed. The paper defines a method for identifying such networks and using them to define role based interfaces to support people in outsourcing arrangements. The paper illustrates with an example of process outsourcing. It then concludes by identifying generic services that can improve the dynamic capabilities of outsourcing.

Keywords

groupware; outsourcing; social networking (online); collaborative technologies; outsourcing arrangements; outsourcing goal; role based interfaces; socio-technical systems; support systems design; Collaboration; Contracts; Design methodology; Information systems; Outsourcing; Paper technology; Project management; Social network services; Sociotechnical systems; Software development management; collaboration; outsourcing; social networks; system design;

fLanguage

English

Publisher

ieee

Conference_Titel

E-Commerce Technology and the Fifth IEEE Conference on Enterprise Computing, E-Commerce and E-Services, 2008 10th IEEE Conference on

Conference_Location

Washington, DC

Print_ISBN

978-0-7695-3340-7

Type

conf

DOI

10.1109/CECandEEE.2008.97

Filename

4785082