Enhancing Service Network Analysis and Service Selection Using Requirements-Based Service Discovery

Consumers increasingly use online services in their everyday life: when they drive a car, at home and at work. We address the problem of selecting for the consumer, the most valuable online service, according to the consumer value preferences. We combine our work for value analysis of service networks with our work on selecting services based on quality of service requirements. We show with examples (car manufacturer and its service system), how service delivery monitoring and service brokers can be used to improve consumer satisfaction, and discuss how this work can be extended in the future, to achieve viable and adaptive, dynamically evolving service ecosystems.