Proposing a new QoS/SLA management model by regulatory authority

According to ITU database about telecommunication regulatory bodies, regulators were responsible to monitor the quality of services in about 84% countries across the world in 2005; furthermore, regulators assigned the quality borders in about 76% of countries. In this paper we use metamodeling strategy to analyze and model the required processes for QoS/SLA management system. This model is developed based on regulatory requirements for the sake of monitoring operators. Inevitably regulatory monitoring methods and policies are different in each counties regarding to their customers and industrial infrastructures; however, the important points achieved from their experiences are similar and applicable in our modeling. In this design the prominent elements from regulatory side are being considered with special focus on the customer assessments. Interfering customer´s opinions in our proposed model is the most important part which defines the most critical regulatory responsibility. By this means regulator can be informed about the customers´ desires and market´s potentials; also, it helps comparing and ranking between service providers. In brief, analyzing customers´ ideas helps the regulator to better policy making and performing.