A User Perspective of QoS for Ubiquitous Collaborating Systems

While we have seen a successful move towards a rapid proliferation of CSCW integration through Web technology including artificial intelligence techniques, still a significant work needs to be done in order to provide quality of service (QoS), particularly addressing the issues of QoS in terms of user requirements. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues in an effective way by mapping a user mental model onto agents. We apply ethnographic approach in order to understand and explain the semantics, functionality and detailed user requirements of CSCW systems. Secondly, we employ artificial intelligent agents for communication and collaboration purposes based on user profile and preferences. In this paper, we also demonstrate the use/illness of this approach by presenting a real life case study of two CSCW (computer supported cooperative work) systems