Measuring the library website service by integrating DEMATEL and DTPB model

The research used a library website as an individual case, and illustrated the benefits of the combination of DEMATEL and DTPB, so as to provide a reference for library administrators when promoting library website services. According to the analysis result of the combination of DEMATEL and DTPB, when DTPB variables were distributed within quadrants of high centrality and degree of causality, they became the key influential variables in planning library website services; when distributed within quadrants of low centrality and degree of causality, the variables needed urgent management. The newly added multinomial variable relationship of the re-established DTPB would depict factors that influence the intention of using the library website more clearly, when analyzing the use behavior of the university library website.