Computer-guided training: how to make it work

Much research has been conducted to study computer- guided training. Training wheels, chunking, information content, minimal manual, and color coding are important principles in designing on-line help. While the usefulness of each principle has been demonstrated individually, the combined effect of following all the principles is unknown. This paper investigates the combined effect of these principles to better understand the application of pro-active and passive computer guidance. Results demonstrate useful guidelines for software engineers in designing computer-aided instruction and tutoring