Business process automation with representing and reasoning on trust

This article proposes a way how one could design and create systems to support decision-making within business processes by software agents. It argues that the RAP/AOR modelling framework lends itself to the natural representation of both business rules and processes, as well as of an agent´s trust in another agent and its evolution. The framework also includes an efficient way of implementing business process automation systems based on XML and software agents. The author hopes this work to be a step towards effective creation of business process automation systems.