Work in progress-using user experience research to develop needs assessment skills of undergraduates

In this paper, a case study of using faculty research as an educational tool for undergraduate students is described. In this case, a preliminary study aimed at developing an integrated understanding of the functional and emotional aspects of user experience with products was conducted. In addition to the primary objectives associated with this aim, the study serves as a educational tool for undergraduate students in industrial engineering and industrial management. The primary objectives of the study are to explore and use a variety of methodologies for developing an integrated understanding of user experience. Undergraduate students in three separate courses participated in the research by: 1) serving as study participants; 2) observing study sessions; and finally, 3) evaluating results. The researchers used the experience to help students improve data analysis skills and to use the results of human factors studies to identify customer needs. Based on the success of this initial endeavor, a variety of follow-up activities are planned.