The management of crowdsourcing in business processes

The Centre for Next Generation localization [CNGL] is developing a number of systems in order to investigate the issues that arise in integrating centralized workflows with community-based value creation in the form of crowd- sourced localization. Consistent with current workflow and system integration practice these developed studies adopt a service oriented architecture, using Web service and Web service orchestration standards [bpel], integrated with data interchange standards from the localization industry, e.g. XLIFF. Idiom Worldserver, a leading commercial localization workflow management system was used to implement the segmentation, TM reuse, and reassembly portions of the workflow. A BPEL Glassflsh Web service orchestration engine was used to support several configurations of academic, open source and commercial text analytics and machine translation. Translation crowdsourcing was implemented through a plugin in the Drupal CMS. This integration provides us with an experimental platform for further investigating the integration of industrial workflows in this knowledge-based industry with the potential for crowdsourcing certain activities while being able to manage the end-to-end quality of the overall workflow.