Process Model for Decision Making Using GQM approach

In anticipation of providing a software product quality, organizations select points to be measured in developing this product but do not have a question if they really are those points that should be measured. This work aims to propose a set of indicators that show how a deterministic error affects the business of the organization. They use the approach Goal-Question-Metric (GQM) which allows the analysis of the goals of the organization questions, and from these questions develop metrics that consider the variables that impact the business of organization. Measurements are performed when justified by a clearly defined goal and the indicators are generated if they are strongly related to the business objectives of this organization. After these indicators, is a report indicating what steps the organization should take to ensure that errors do not occur further. This report is a Technical Report, which enables decision-making more assertions by the organization. After the development of these indicators, they form the basis of historical errors and historical bases of metrics.