Effects of telecommunication media upon information sharing and team performance: some theoretical and empirical observations

A brief review of the theoretical concepts related to decision-making, group dynamics, and communication processes is presented. A psychological distancing model of electronic media is described. Issues related to the role of electronic media in networking decision-makers are highlighted. Several laboratory studies are described that show some of the effects video, audio, and computer teleconferencing can have on group interaction patterns and productivity. It is noted that existing theory is not yet sophisticated enough to account for all of the results observed. Increasing communication richness does not guarantee improved group performance. Task demands as well as individual differences can affect the way groups use media available to them. It is concluded that a more comprehensive theory of communication processes is needed that specifically addresses group-to-group interaction processes