An agent-based user selection method for business-aware service provisioning

Third generation network operators are facing the issue of having to introduce new, personalized services to their users, while at the same time they have to increase revenue and cut down the operating costs to survive the increasing competition on the telecom market. Intelligent software agents can act on behalf of the network operator to allow the operator much more flexibility and a quicker adaptation to volatile conditions that dominate in a competitive telecom market. In this paper authors propose a new scenario for automated business driven service provisioning process. It utilizes the agent technology and the operator´s business support system to provide the list of potential users during the planning phase of the service provisioning process.