DocumentCode
2937588
Title
Improving software delivery quality via the customer-supplier team [telecommunications]
Author
Pratt, William M.
Author_Institution
Northern Telecom Inc., Research Triangle Park, NC, USA
fYear
1991
fDate
2-5 Dec 1991
Firstpage
1454
Abstract
A description is given of the role of the customer-supplier relationship in the successful implementation of a continuous quality improvement program aimed at the software retrofit delivery process for central telephone office switches. The author examines the factors critical to the success of the program as they relate to the ongoing customer-supplier interface and to the supplier´s internal infrastructure and processes
Keywords
electronic switching systems; maintenance engineering; quality control; software quality; telecommunications computing; central telephone office switches; continuous quality improvement program; customer-supplier relationship; internal infrastructure; internal processes; software retrofit delivery process; Application software; Continuous improvement; Costs; Fluid flow measurement; Instruments; Productivity; Software quality; Switches; Telecommunication switching; Telephony;
fLanguage
English
Publisher
ieee
Conference_Titel
Global Telecommunications Conference, 1991. GLOBECOM '91. 'Countdown to the New Millennium. Featuring a Mini-Theme on: Personal Communications Services
Conference_Location
Phoenix, AZ
Print_ISBN
0-87942-697-7
Type
conf
DOI
10.1109/GLOCOM.1991.188609
Filename
188609
Link To Document