DocumentCode
2973882
Title
Modifying IPA with Fuzzy DEMATEL
Author
Lee, Yu-Cheng ; Li, Mei Lan ; Chen, Ching Yi ; Huang, Ting-Ho
Author_Institution
Grad. Inst. of Technol. Manage., Chung-Hua Univ., Hsinchu, Taiwan
fYear
2011
fDate
12-14 Aug. 2011
Firstpage
1
Lastpage
4
Abstract
This study employs Regression analysis to establish the implicit importance of quality attributes and the overall satisfaction, and adopt the fuzzy DEMATEL, which consider the fuzziness of human thinking, to calculate the causal relationship and the influential degree among each quality attribute, and then proposes a new methodology of decision analysis, which modifies the traditional IPA model and obtains the accurate importance and the improvement the quality attributes, in order to make the improvement of quality attributes and resource allocation more relationable.
Keywords
cause-effect analysis; fuzzy neural nets; regression analysis; resource allocation; IPA; causal relationship; fuzzy DEMATEL; human thinking; importance-performance analysis; quality attributes; regression analysis; resource allocation; Analytical models; Computational modeling; Decision making; Equations; Mathematical model; Pragmatics; Regression analysis;
fLanguage
English
Publisher
ieee
Conference_Titel
Management and Service Science (MASS), 2011 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-6579-8
Type
conf
DOI
10.1109/ICMSS.2011.5998721
Filename
5998721
Link To Document