DocumentCode
2986510
Title
Government etax systems: Factors influencing citizen adoption
Author
Connolly, Regina ; Bannister, Frank
Author_Institution
Dublin City Univ., Dublin, Ireland
fYear
2010
fDate
19-21 May 2010
Firstpage
79
Lastpage
84
Abstract
This paper describes an ongoing study into the quality of service provided by the Irish Revenue Commisioners´ on-line tax filing and collection system. The Irish Revenue On-Line Service (ROS) site has won several awards. In this study, a version of the widely used SERVQUAL measuring instrument, adapted for use with on-line services, has been modified for the specific case of ROS. The theory behind this instrument is set out, the particular problems of evaluating revenue collecting on-line are examined and the rationale for this approach is explained
Keywords
Costs; Educational institutions; Electronic government; Finance; Helium; Instruments; Local government; Online services; Quality management; Quality of service; E-S-QUAL; Revenue eTzx System; website service quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Research Challenges in Information Science (RCIS), 2010 Fourth International Conference on
Conference_Location
Nice, France
ISSN
2151-1349
Print_ISBN
978-1-4244-4839-5
Electronic_ISBN
2151-1349
Type
conf
DOI
10.1109/RCIS.2010.5507366
Filename
5507366
Link To Document