DocumentCode
2991487
Title
Looking through a TQM window
Author
Norausky, Patrick H.
Author_Institution
Aeroject Ordnance, Downey, CA, USA
fYear
1989
fDate
22-26 May 1989
Firstpage
1650
Abstract
The author examines the elements of the total-quality-management (TQM) system at Aerojet Ordnance. The elements discussed are: (1) the process of initiation, (2) cultural change within Aerojet and its suppliers, (3) sustaining approach, (4) operational tools, (i.e. statistical process control, quality function deployment, and Taguchi), and (5) the results that were achieved. Recommendations based on lessons learned at Aerojet Ordnance are presented
Keywords
management; military systems; quality control; Aerojet Ordnance; TQM window; Taguchi; cultural change; operational tools; process of initiation; quality function deployment; recommendations; results achieved; statistical process control; sustaining approach; total-quality-management; Companies; Continuous improvement; Costs; Cultural differences; Customer satisfaction; Production systems; Quality assurance; Quality function deployment; Total quality management; Weapons;
fLanguage
English
Publisher
ieee
Conference_Titel
Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National
Conference_Location
Dayton, OH
Type
conf
DOI
10.1109/NAECON.1989.40439
Filename
40439
Link To Document