Methods and Metrics to improve the Yield of IT using the IT-CMF - an Intel Case Study

This paper provides an overview of the IT capability maturity framework (IT-CMF^TM) with a specific focus on the value metrics. The IT-CMF^TM is an integrating CIO level framework based on the synthesis of academic research and industry best practice which can help CIOs increase the value that IT delivers and improve the productivity of the IT function. The paper introduces nascent macro measures of IT value performance illustrated with examples and data from an Intel IT case study.