DocumentCode
3076405
Title
A New Instrument to Measure the Success of IT Outsourcing
Author
Dahlberg, Tomi ; Nyrhinen, Mari
Author_Institution
Helsinki School of Economics
Volume
8
fYear
2006
fDate
04-07 Jan. 2006
Abstract
IT outsourcing has changed fundamentally since its start in the 1960’s. Since IT outsourcing services evolve and expand continuously, instruments to evaluate outsourcing success in user organizations need to be modified to meet these changes. Our study develops and conceptually validates a coherent and meaningful new instrument to measure the success of IT outsourcing. The instrument combines strategic, economic, technical and social success factors. The instrument is offered to researchers to be used in future studies. Correspondingly, our instrument provides practitioners with a useful tool to use in setting goals for IT outsourcing and for evaluating their achievement.
Keywords
Contracts; Feedback; Instruments; Outsourcing;
fLanguage
English
Publisher
ieee
Conference_Titel
System Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on
ISSN
1530-1605
Print_ISBN
0-7695-2507-5
Type
conf
DOI
10.1109/HICSS.2006.22
Filename
1579700
Link To Document