A Role-based Customer review Mining System

Author

Shang, Wenqian ; Qu, Youli ; Huang, Houkuan ; Lin, Yongmin ; Dong, Hongbin

Author_Institution

Beijing Jiaotong Univ., Beijing

Volume

6

fYear

2006

fDate

8-11 Oct. 2006

Firstpage

4855

Lastpage

4860

Abstract

With the development of WWW (World Wide Web), more and more people surf on the Web, more and more Web sites provide forum for people to publish their reviews, so there are many reviews on some special topic in many forums. Our system mainly aims at the reviews of customer for some product. The data set comes from forum data or emails or any other form of reviews. The mining result can guide the company´s CEO to make science decision for company´s products research and market development and the mining result can guide the customers to purchase more satisfying products. Our system mainly adopts data mining technology, natural language processing technology, Web text mining technology and so on. In the realization of our system, we adopt role based concepts and theory, this makes the realization more reasonable and more efficiency and this makes the system function more perfect and more science.

Keywords

Internet; Web sites; data mining; market research; natural language processing; purchasing; text analysis; Web site; Web text mining; World Wide Web; data mining; market development; natural language processing; product research; purchasing; role-based customer review mining system; Companies; Customer relationship management; Cybernetics; Data mining; Electronic mail; Information technology; Natural language processing; Text mining; Web sites; World Wide Web;

fLanguage

English

Publisher

ieee

Conference_Titel

Systems, Man and Cybernetics, 2006. SMC '06. IEEE International Conference on

Conference_Location

Taipei

Print_ISBN

1-4244-0099-6

Electronic_ISBN

1-4244-0100-3

Type

conf

DOI

10.1109/ICSMC.2006.385074

Filename

4274683