Medical Care Quality and Operating Performance of Taiwan´s Psychiatric Hospitals -- BNV-DEA and CND-DEA Applications

Author

Lin Jwu Rong ; Peng Tso-Kwei ; Chen Ching-Yu ; Wu Li-Wei ; Lu Ming Hsien

Author_Institution

Tunghai Univ., Taichung, Taiwan

fYear

2013

fDate

3-5 July 2013

Firstpage

684

Lastpage

689

Abstract

Wth a significant increase in the number of psychiatric patients, there has been a growing concern regarding the quality of medical care in psychiatric hospitals in Taiwan. Human resources and service quality, in particular, have drawn considerable public attention. As a result, the objective of this research is to study the relationship between medical care quality (human resources and service) and operating performance (technical efficiency, attractiveness measures, and progress indices). We formulate a mathematical model by integrating bounded-variable and context-dependent data envelopment analyses (BNV-DEA, CND-DEA respectively) and conduct an empirical study on 29 psychiatric institutes in Taiwan.

Keywords

data envelopment analysis; health care; hospitals; human resource management; psychology; quality of service; BNV-DEA; CND-DEA; Taiwan psychiatric hospitals; attractiveness measures; bounded-variable data envelopment analysis; context-dependent data envelopment analysis; human resources; mathematical model; medical care quality; operating performance; progress indices; psychiatric institutes; psychiatric patients; public attention; service quality; technical efficiency; Accreditation; Hospitals; Insurance; Mathematical model; Resource management; Vectors; Bounded-Variable and Context-Dependent Data Envelopment Analysis; Medical Care Quality; Operating Performance; Psychiatric Hospital;

fLanguage

English

Publisher

ieee

Conference_Titel

Innovative Mobile and Internet Services in Ubiquitous Computing (IMIS), 2013 Seventh International Conference on

Conference_Location

Taichung

Type

conf

DOI

10.1109/IMIS.2013.123

Filename

6603757