Research on Manager´s Competence Model for Service-oriented Enterprises in China

In today\´s business world, there is an increasing need to enhance the competitiveness of service-oriented enterprises. Studying on the manager\´s competency has become an important aspect of influencing the management of service-oriented enterprises. This paper, based on "people-oriented" organization uniqueness and profit chain processes, discusses three aspects of manager\´s competency in service-oriented enterprise: the customer satisfaction, both internal and external; the structure of service-oriented enterprises and corporate cultures. In addition, the methods, which use to establish the competency dictionary and the manager\´s competence model, are recommended. This paper also provides a case-study of a China railway transportation enterprise regarding manager\´s competency.