Electric service quality through user evaluation of its attributes

The evaluation of service quality is often carried out via surveys or panel groups aiming to evaluate relatively intangible aspects. In this work we have completed a similar analysis for a Spanish electric company, only with a quantitative orientation, based on discrete choice models with a stated preference perspective. Given the description of the service attributes that are to be evaluated, we describe the design of the questionnaire and the analysis of the results obtained, which also take into account the socioeconomic characteristics of the surveyed users.