Computer supported collaborative learning environment for abstract knowledge

We propose a computer support learning environment of novice workers who learn new concepts in their unfamiliar domains, especially abstract knowledge domains, such as computer operating systems. Based on cognitive science, our system, called SOPHIA, provides expert advice to the novices in their daily works. When the novices encounter problems, the system can advise them by referring to the textbook knowledge and its analogical concept in their familiar domains in the form of document, figures, and/or videos. The novices can browse in the textbook knowledge space through the hypertext-like interface, which enables them to learn the relevant knowledge with interest. The system also supports the users to ask questions with their colleagues through the computer network